Are you really located in Australia?
Yes! We are solely based in Australia. This includes our Customer Service call centre. We believe in being a 100% Australian company supporting Australians.
What do I do if my mobile phone is lost or stolen?
In the event that your mobile phone is lost or stolen, please give our friendly staff a call on 1300008897 and we will place a barring on the handset. This will prevent the mobile phone from making outbound calls, only allowing it to receive incoming calls.
What do I do if my mobile phone is displaying ‘PUK CODE’?
After 3 unsuccessful attempts at entering your PIN code, your mobile phone will display “Enter PUK Code”. If you enter the PUK (Personal Unblocking Key) incorrectly 3 times your handset will shut down. This is a security measure and you’ll need to purchase a replacement SIM card.
International Roaming
Headed overseas and want to take your phone? We have you covered. Our international roaming is an option for you. With our Travel Pack, you will get included calls and texts to selected countries, and 200MB of data from $12 per day.
How it worksAlthough International Roaming is disabled by default, you may already have this enabled on your account. If you’re heading overseas, we would recommend you check FAQs, or contact our customer service team on 1300008897 to check if this feature is enabled or not. Once enabled, it will automatically activate upon entering selected countries (potentially even if the phone is in Airplane Mode).
Eligible countries – A full list of countries which automatically activate upon entry can be found in downloads, along with their rates.
Travel pack – $12 per 24 hours including international calls and texts to eligible countries (see below), along with their rates as well as 200MB of data. If you exceed your daily data usage, you will incur additional costs at the relevant PAYG rates for the country you are in (see previous link for rates).
Non-travel pack – relevant PAYG rates for the country you are in. Click here for full PAYG rates and list of eligible countries.
Please note, it is your responsibility to check with us before you travel to see if international roaming is enabled or disabled on your device and TTYS service. If you would rather not incur additional charges when travelling overseas, we would recommend you have this feature disabled, even if you plan on leaving your phone in flight mode.
How to avoid unwanted additional charges and bill shockIf you intend to use a large amount of data, it is recommended that you connect your device to a WiFi connection in the country you are visiting. 200MB of data will not last long if you are browsing social media or watching videos. Also, remember your phone and apps quite often constantly use data ‘in the background’. You will receive notifications by SMS to your device when you hit 50%, 85% and 100% usage. Please note there can be a 48-hour delay between when you use data and when it is recorded on our usage website, so you should not rely on these notifications. Data will continue to be used after you reach the 200MB limit and you will receive a notification for each additional $100 of PAYG data you consume in this time.
PAYG charges: If you visit one of the 9 non-travel pack countries you will be charged for every call or SMS, and every MB of data you use, as per the PAYG rates for the country you are in.
Additional data: If you visit one of the 60 travel pack countries and you exceed the 200MB of data usage within the 24-hour period (very easy to do), you will be charged per MB for additional data for the remainder of the 24-hour period, as per the PAYG rates for the country you are in.
Please note: You may not receive a warning that you are close to exceeding your included data, depending on how fast you are using it.
PAYG charges: If you visit one of the 9 non-travel pack countries you will be charged for every call or SMS, and every MB of data you use, as per the PAYG rates for the country you are in.
Automatic renewal: Once the 24-hour period has elapsed the service will automatically renew for the next 24-hour period. To stop this from happening you would need to remove the SIM from your phone, or switch you phone completely off.
MMS: MMS charges will apply for all countries, as per PAYG rates.If you are in any doubt, we would recommend you disable international roaming and purchase a local SIM from the country you are visiting. It is your responsibility to keep a close eye on your roaming charges when overseas.
PAYG rates could end up costing you a small fortune. Be careful with your usage!
Standard porting hours for transferring current number to TTYS
The standard porting hours are as follows:
- Monday to Friday: 08:00am to 08:00pm Australian Eastern Standard Time
- Saturdays: 10:00am to 06:00pm Australian Eastern Standard Time
- Closed on Public Holidays
How do I find out the IMEI number of my mobile phone?
The IMEI number is usually located either under the battery in the back of your mobile phone or on the box in which your mobile phone was delivered in.
The IMEI number is an equipment identifier and is unique to every mobile handset. It is a 15 digit number. This number can also be obtained by typing *#06# followed by the call button. This key combination will then present your IMEI number on your screen.
How do I activate my new SIM card?
If you have recently purchased a mobile sim service through Talk To You Soon you can activate your SIM by going to our activation page. To activate the SIM, you will need the “SIM number” as well as the “activation code” which you can find on the inside of the green envelope that your SIM card arrived in.If you have issues or need help, simply call our technical support team who can help guide you through this process on 1300 00 8897.
Coverage and Speed
Talk To You Soon Pty Limited (ABN 9 611 336 219) acts as a reseller and uses part of the 4G and 3G mobile network and capabilities of Telstra Corporation Limited (ABN 33 051 775 556) to provide our mobile services.
The mobile product of Talk To You Soon provides a 4G coverage footprint of 97% and a combined 4G and 3G coverage footprint of more than 98.8% of the Australian population covering 1.62 million square kilometres.
The network capability of Talk To You Soon’s mobile solution has access to download speeds of up to 100Mbps on 4G across 92% of the population.4G devices will enjoy typical download speeds of 2-50Mbps and upload speeds of 1 to 10 Mbps in 4G coverage areas.
On 3G, typical download speeds are 1.1-20Mbps across more than 85% of the population, 550kbps to 8Mbps across more than 95% of the population, and 550kbps to 3Mbps in remaining coverage areas reaching 98.5% of the population. Typical wireless packet data upload speeds on the 3G network are 300kbps to 3Mbps across more than 93% of the population and in remaining coverage areas 300kbps to1Mbps*.
DISCLAIMER:
*End-user speeds will also vary due to factors such as device capabilities, location, distance from the base station, local terrain, user numbers, hardware and software configuration, download source / upload destination and network management measures.”