International Roaming

International Roaming

Headed overseas and want to take your phone? We have you covered. Our international roaming is an option for you. With our Travel Pack, you will get included calls and texts to selected countries, and 200MB of data from $12 per day.

How it worksAlthough International Roaming is disabled by default, you may already have this enabled on your account. If you’re heading overseas, we would recommend you check FAQs, or contact our customer service team on 1300008897 to check if this feature is enabled or not. Once enabled, it will automatically activate upon entering selected countries (potentially even if the phone is in Airplane Mode).

Eligible countries – A full list of countries which automatically activate upon entry can be found in downloads, along with their rates.

Travel pack – $12 per 24 hours including international calls and texts to eligible countries (see below), along with their rates as well as 200MB of data. If you exceed your daily data usage, you will incur additional costs at the relevant PAYG rates for the country you are in (see previous link for rates).

Non-travel pack – relevant PAYG rates for the country you are in. Click here for full PAYG rates and list of eligible countries.

Please note, it is your responsibility to check with us before you travel to see if international roaming is enabled or disabled on your device and TTYS service. If you would rather not incur additional charges when travelling overseas, we would recommend you have this feature disabled, even if you plan on leaving your phone in flight mode.

How to avoid unwanted additional charges and bill shockIf you intend to use a large amount of data, it is recommended that you connect your device to a WiFi connection in the country you are visiting. 200MB of data will not last long if you are browsing social media or watching videos. Also, remember your phone and apps quite often constantly use data ‘in the background’. You will receive notifications by SMS to your device when you hit 50%, 85% and 100% usage. Please note there can be a 48-hour delay between when you use data and when it is recorded on our usage website, so you should not rely on these notifications. Data will continue to be used after you reach the 200MB limit and you will receive a notification for each additional $100 of PAYG data you consume in this time.

PAYG charges: If you visit one of the 9 non-travel pack countries you will be charged for every call or SMS, and every MB of data you use, as per the PAYG rates for the country you are in.

Additional data: If you visit one of the 60 travel pack countries and you exceed the 200MB of data usage within the 24-hour period (very easy to do), you will be charged per MB for additional data for the remainder of the 24-hour period, as per the PAYG rates for the country you are in. 

Please note: You may not receive a warning that you are close to exceeding your included data, depending on how fast you are using it.

PAYG charges: If you visit one of the 9 non-travel pack countries you will be charged for every call or SMS, and every MB of data you use, as per the PAYG rates for the country you are in.

Automatic renewal: Once the 24-hour period has elapsed the service will automatically renew for the next 24-hour period. To stop this from happening you would need to remove the SIM from your phone, or switch you phone completely off.

MMS: MMS charges will apply for all countries, as per PAYG rates.If you are in any doubt, we would recommend you disable international roaming and purchase a local SIM from the country you are visiting. It is your responsibility to keep a close eye on your roaming charges when overseas. 

PAYG rates could end up costing you a small fortune. Be careful with your usage!