Min Total Cost
12 Month Contract
10 Line PBX
20 Line PBX
30 Line PBX
40 Line PBX
Contact Center Edition
is designed to simplify and enhance call management at the busy call centres and contact centres of any size. Contact Center PBX enables you to increase efficiency in the workplace and transform the way you conduct business, maximising performance, reliability, and expandability.
Agent & Supervisor Application
Tie together all of your Contact Center PBX communications in a simple interface via Agent and Supervisor editions. CC Supervisor enables real-time monitoring of Agents and Queues, tracking agents’ performance and generating comprehensive statistics reports, while the CC Agent edition provides agents with the right tools to maximise productivity, reduces unnecessary interruptions and makes communication with customers more effective.
Contact Center Edition has a licensed Dialer feature. This feature allows lists of data to be loaded to a database, after which an application runs and dials these numbers based on the algorithm or settings entered by the Administrator. The Agent’s interface of the Dialer displays Agents with specified information regarding each call. Furthermore, this information is customisable through the Administrator login.tel
Real-Time Agent Monitoring
Ensure that your call centre workforce is effective, successful and consistently delivering outstanding customer service. Use the “Monitor” feature to listen in on an active call and identify problems quickly and while listening use “Whisper” to speak with the agent without the caller knowing, or “Call Barge” to speak with the agent and the caller.
Contact Center PBX Wallboard
Contact Center Wallboards provide the information for all your agents in real time. Data is presented in a way that is easier to read and helps measure the call centre performance. Wallboards keep Agents informed with all call centre activities while allowing them to remain focused on their own tasks.
Unlimited Queues ACD
Automatic Call Distribution system helps keep customers on the line by routing incoming calls to the agent with the most suitable skill-set who can address the caller’s needs properly. ACD is a very important component of a call centre and communication system. Some of its capabilities include Priority Routing, First In – First Out (FIFO), Queue Call-back, Call Monitor, Call Barging and more.
A Campaigns’ Monitor page allows users to see a full list of all existing Campaigns on the system and access further information regarding important Real-Time data. Users may see a table divided into three main sections Calls, Agents, and Contacts. These three sections are then divided into several subsections for a better organisation which makes it completely user-friendly.
Queue Statistics and Reports
Real-time queue statistics gives you an in-depth insight into agent activity and queue traffic where you have the access to agent’s inbound and outbound calls, missed calls, occupancy, availability, queue inbound answered and unanswered calls, as well as total calls… You can display the reports visually by using a graph or export it as a PDF or CSV file.
Use your existing IP phones
TTYS Business edition is compatible with most IP Phones on the market. Use the same extension on multiple devices. Save time for both your IT personnel and your users by using features such as Automated provisioning, Busy Lamp Field (BLF), Hot Desking, and more. Click here for a complete list.